Wholivo Terms of Service

Wholivo is operated by Wholivo Health LLC ("Wholivo," "we," "us," or "our"), a New Jersey limited liability company. Wholivo is a registry and matching platform. Wholivo is not a home health agency, a staffing agency, a medical provider, or an employer of the professionals listed on the platform.

Wholivo connects families and patients ("Families") with independently licensed and credentialed care professionals ("Providers"), including Registered Nurses, Patient Care Technicians, Physical Therapists, Occupational Therapists, and Home Health Aides, who offer their services on a self-employed, independent contractor basis.

Wholivo verifies certain credentials submitted by Providers, including license status, certification type, and background check results, before approving a Provider to appear on the platform. Wholivo does this to support informed decision-making by Families. This verification does not make Wholivo the employer, supervisor, or clinical director of any Provider, and it does not make Wholivo a medical provider.

Wholivo does not practice medicine, provide nursing services, direct the clinical judgment of any Provider, or supervise the care given in a Family's home. All clinical decisions, care provided, and outcomes are the sole responsibility of the independently licensed Provider a Family selects.

Wholivo also lists third-party transportation providers as a courtesy referral. Wholivo does not operate, dispatch, insure, or supervise any transportation service. Wholivo may receive a referral fee from listed transportation partners, as disclosed on the platform.

You must be at least 18 years old to create a request or a Provider profile on Wholivo. By using Wholivo, you represent that you have the legal authority to make care decisions for the patient named in a request, or that you are the patient yourself.

Providers using Wholivo represent and warrant that they:

• Hold all licenses, certifications, and insurance required by law to perform the services they offer
• Will keep their license, certification, and insurance information current and will promptly update Wholivo of any change, suspension, or expiration
• Are solely and independently responsible for all clinical decisions, actions, and outcomes related to the care they provide
• Are not employees of Wholivo and will be solely responsible for their own tax obligations, including self-employment taxes
• Will maintain their own professional liability insurance

Families using Wholivo agree that they:

• Are responsible for verifying that a Provider is an appropriate fit for the patient's needs
• Understand that Wholivo does not guarantee the availability of any Provider, and that a Provider may decline a confirmed shift up to two hours before its start
• Will provide accurate information about the patient's condition, equipment, and care needs when submitting a request
• Will communicate directly with the Provider regarding schedule changes, care needs, and any concerns about the care being provided

A booking is not final until confirmed by the selected Provider. Providers may decline a booking up to two hours before the scheduled start time. Wholivo will make reasonable efforts to notify the Family promptly if this occurs, but Wholivo does not guarantee a replacement Provider will be available.

Families may cancel a confirmed booking at no charge up to 24 hours before the scheduled start time. Cancellations made less than 24 hours before the scheduled start time may be subject to a cancellation fee, which will be disclosed at the time of booking.

Families pay Wholivo directly for booked services at the hourly rate listed on the Provider's profile. Wholivo retains a service fee of approximately 20 to 25 percent of the hourly rate to cover credentialing, platform operations, and payment processing. The remaining amount is paid to the Provider. Exact rates and fees will be clearly disclosed to both Families and Providers before a booking is confirmed.

Nothing on the Wholivo platform constitutes medical advice. Wholivo is not a substitute for professional medical judgment. In an emergency, call 911 or seek immediate medical attention.

Wholivo is provided on an "as is" and "as available" basis. Wholivo makes no warranty that the platform will be uninterrupted, error-free, or that any Provider will be available at any given time. Wholivo does not warrant the quality, safety, or outcome of care provided by any Provider or transportation partner.

To the fullest extent permitted by law, Wholivo Health LLC, its owners, officers, and employees shall not be liable for any injury, loss, or damage arising from care provided by a Provider, transportation arranged through a listed partner, or any act or omission of a Provider or transportation partner. Wholivo's role is limited to operating a registry and matching platform, and Wholivo's total liability for any claim arising from use of the platform shall not exceed the amount of fees paid by the claimant to Wholivo in the three months preceding the claim.

You agree to indemnify and hold harmless Wholivo Health LLC, its owners, officers, and employees from any claims, damages, or expenses arising from your use of the platform, your violation of these Terms, or your interactions with another Family, Provider, or transportation partner.

These Terms are governed by the laws of the State of New Jersey, without regard to its conflict of law principles. Any dispute arising from these Terms or use of the Wholivo platform will be resolved under New Jersey law.

Wholivo may update these Terms from time to time. Continued use of the platform after changes are posted constitutes acceptance of the updated Terms.

Questions about these Terms can be sent to emaventures.tech@gmail.com.