Wholivo Privacy Policy

From Families:

• Patient name and location
• Contact information (phone number or email), verified through a confirmation code
• Type of care needed and relevant clinical details, such as dialysis machine type or modality
• Preferred schedule
• Booking and request history

From Providers:

• Full name, contact information, and license or certification type
• License number and expiration date
• Specialty tags, equipment experience, and availability
• Hourly rate

We keep license numbers and expiration dates private. This information is used internally for verification and compliance tracking and is not displayed publicly on a Provider's profile.

We use the information collected to:

• Match Families with appropriate Providers based on stated care needs
• Verify Provider licenses, certifications, and background check status before approving a profile
• Send booking confirmations and verification codes
• Track license and certification expiration to maintain platform compliance
• Improve the Wholivo platform and communicate with users about their requests

We do not sell personal information to third parties. We do not use patient clinical information for advertising purposes.

Between Families and Providers: When a Family books a Provider, relevant contact and scheduling information is shared between the two parties so they can coordinate care directly.

With Transportation Partners: Wholivo does not automatically share Family information with transportation partners. Families who choose to contact a listed partner do so directly.

Service Providers: We may share information with third-party vendors who help us operate the platform, such as our SMS verification provider, database hosting, and payment processing, solely for the purpose of providing those services.

Legal Requirements: We may disclose information if required by law, subpoena, or to protect the safety of a Family, Provider, or the public.

We retain Provider license and credential information for as long as the Provider is active on the platform and for three years after deactivation for compliance and insurance recordkeeping purposes. We retain Family request and verification records for the same period to maintain accurate booking history.

We take reasonable administrative and technical measures to protect personal information, including keeping license numbers and expiration dates private from public view. No method of electronic storage is completely secure, and we cannot guarantee absolute security.

You may request to review, correct, or delete the personal information we hold about you by contacting us at emaventures.tech@gmail.com.

Wholivo is not directed to individuals under 18. We do not knowingly collect information directly from minors. A parent, guardian, or authorized caregiver may submit a request on behalf of a minor patient.

By providing a phone number for verification, you consent to receive a one-time SMS verification code from Wholivo. Message and data rates may apply. We do not use this number for marketing without separate consent.

We may update this Privacy Policy from time to time. We will post the updated version with a new effective date.

Questions about this Privacy Policy can be sent to emaventures.tech@gmail.com.